Included free to every UK delivery order, an upgrade to recorded delivery
orders posted every working day mon -fri except on bank holidays.
Is your order for you or a friend? do you want it sending direct to their address?, if so and you do not want them to know the price you paid Type in a message at the bottom of the final checkout page,Then check the delivery details are correct before paying.
1. POSTAGE COSTS
UK and Northern Ireland
For fast turnarounds orders are Posted every working day Monday - Friday. Your order will be despatched within 2 working days. Please note special delivery and ordinary orders that come through at the weekends are sent out on monday.
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to uk postcodes order by 1pm SPECIAL DELIVERY next day by 1pm (price incudes new rate of vat £8.80 + vat @20.0% £2.19= £10.99)
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to uk postcodes ROYAL MAIL 1ST CLASS £3.50 1-2 days
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to uk postcodes ROYAL MAIL 2ND CLASS £1.95 3-5 days
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to uk postcodes SPEND £25.00 GETS FREE STANDARD DELIVERY
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order by 1pm for uk EXPRESS SPECIAL DELIVERY by 9am .price includes new rate of £14.40 + vat @20.0% £3.59=£17.99) (TELEPHONE ORDERS ONLY)
Sending items international overseas
Worldwide Postage is usually £9.99 SPECIAL OFFER UNTIL 1ST MARCH 2012 NOW ONLY 4.99. We use Airmail or if possible faster by Airsure Airsure which can be sent to the following countries.....
AUSTRIA,BALAERIC ISLANDS,BELGIUM,BRAZIL,CANADA,CANARY ISLANDS,CORSICA,DENMARK,FINLAND,FRANCE,GERMANY,
HONGKONG,ICELAND,LUXEMBURG,MALAYSIA,MONACO,
NETHERLANDS,NEWZEALAND,PORTUGAL,
SINGAPORE,SPAIN,SWEDEN,USA.
2.ORDERING PROCESS
Online
To Order online ...1.Choose any item click ORDER BUTTON TO ADD IT TO YOUR SHOPPING CART.
2.To CONTINUE ADDING ITEMS click the button at the bottom of the page
saying CONTINUE SHOPPING.
To delete an item update item amount then press RECALCULATE
3. When shopping complete and you are ready to pay follow the NEXT instructions just below
4. pick a payment method when you have finished ordering .When you finished shopping, on the checkout page you can Choose from the following 2 payment button options....
1. The Checkout with PayPal button. OR
2. The Google Checkout button.
Payment methodPayPal 1.
The yellow Paypal button takes you to the next page it allows you to either type in your credit/debit card details or if you already have a Paypal account its a little quicker to add your username and password (on the right hand side of the page) then click Log in to pay.
Payment method Google Checkout 2. The Google checkout button.This button takes you to the next page where you can add your credit /debit card details Or Sign in using your google checkout username and password if you already have one.
whats the difference !
Google Checkout is a fast, secure way to buy from stores across the web.When it's time to buy, look for the button.Use it once and stop creating new accounts every time you buy.
PayPal a secure safe and easier way to pay online without revealing your credit card number over the phone or direct to retailors.
Offline
Ordering offline just got easier by Phone or Email
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Simply place your Order requirements by Phone or email
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Pay over the phone, by invoice and email or or use online banking paying direct into the Cheeky Chums business account.
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Customers tel 01942 254259 or0800 121 6424
4.Despatch and delivery
For fast turn around Cheeky Chums post every day except weekends and bank holidays which are out of our control.Your order is processed for despatch within 2 working days.
Nanny Nicu hand made orders can take a little longer but we will let you know if there is a back log which does ocassionally happen due to high demand.
Remember uk delivery addresses recieve a free upgrade on top of the normal postage method you picked, it makes it easier to find your package once it has been despatched from Cheeky Chums, you can track it along the way at your chosen destination using Royal Mail.
5.Simple Returns and refund system.
How to send a return back made simple....
Easy returns system in place.
Fill in the returns form which will have been sent with your item/s.
add our label and post it back.
Retain a free proof of postage slip from the post office for peace of mind.
if you require an exchange we will send the next item out to you upon return approx turnaround 7-10 days for uk deliveries.
if you opted for a refund instead A full refund of the items you returned minus postage costs will be returned to your account once it has arrived back to our office.(subject to an unused resellable condition).
Refunds are done by the refund department and can take up to 28 days to show up back in your account once it reaches our office.
policy updated 29/10/11 all rights reserved. More notes here
latest policy updates
2nd january 2012
Please note Due to the occassional back log Nanny Nicu and Something Precious final resting garments orders. It can can cause a delay with the rest of your order being sent, if you wish, the remainder of your order can be sent out earlier please let us know if you would prefer to send it out first or wait for your whole order to be sent out together tel 01942 254259 or email us by pressing the contact us button at the top of the home page
29th October 2011
Honesty as sales improve so does the intensity or a back log of orders if we had to get them out to you as quick as a flash on the same day,you would be frustrated if we didnt post it out to you on time wouldnt you, despatch within 2 working days.Something Precious orders do take priority due to little babies needing burial clothes urgently.
For Fast turnarounds Cheeky Chums post out within 2 working days Any Nanny Nicu products will follow your main order if there is a delay.
excluding weekends and bank holidays which are out of our control.
Tel Customers Service: with your enquries on (+0044) 01942 254259
